What is HeyNeighbor?
Pre-incident risk intelligence for multifamily housing.
HeyNeighbor detects repeated signals across operations, resident feedback, and public data, identifies patterns over time, and surfaces risk before it becomes a claim, lawsuit, safety incident, or operational failure.
What is HeyNeighbor?
HeyNeighbor is a pre-incident risk intelligence system for multifamily housing.
It detects repeated signals across operations, resident feedback, and public data, identifies patterns over time, and surfaces risk before it becomes a claim, lawsuit, safety incident, or operational failure.
HeyNeighbor gives multifamily leadership the visibility they need to act before consequences arrive, not after.
What HeyNeighbor does.
Captures signals across systems and channels
Maintenance requests, resident complaints, inspections, incident reports, and public data are recorded as structured risk signals with full context preserved.
Connects related issues over time
Signals are linked across location, category, source, and time, so a complaint in January and a failed inspection in March become part of the same visible thread.
Identifies patterns not visible in isolation
When signals repeat or converge across systems, the engine detects the forming pattern. Individual events become recognized exposure.
Determines when a condition becomes real exposure
Each pattern is evaluated against severity, recurrence, and cross-system spread to determine when it crosses the threshold from isolated activity to actionable risk.
Surfaces risk to leadership before consequences occur
When exposure crosses threshold, leadership receives a structured escalation with the full supporting record, before it becomes a claim, a lawsuit, or a safety incident.
Built for multifamily leadership.
Multifamily owners
Portfolio-level visibility into where risk is forming across properties, before it reaches board-level consequences.
Learn moreAsset managers
Operational awareness across managed properties with clear, structured escalation when patterns require attention.
Learn moreOperators
On-the-ground teams capture signals with minimal friction while leadership maintains continuous visibility.
Risk, insurance, and compliance teams
Defensible documentation, audit-ready records, and early pattern detection that supports claims prevention and legal review.
Learn moreWhat HeyNeighbor is not.
HeyNeighbor is often confused with neighborhood apps, community software, or property management tools. It is none of these. HeyNeighbor is a specialized risk intelligence system built for multifamily operators and asset owners.
Risk is visible in hindsight. HeyNeighbor makes it visible in advance.
Most property risk looks isolated at first. A maintenance request. A resident complaint. An inspection note. Each one is handled individually and closed out.
But problems repeat before they escalate. The same issue surfaces again, sometimes from a different system, sometimes from a different source. Traditional tools lose this context. Work orders close. Tickets resolve. The signal disappears.
Leadership sees the issue only after it has escalated into a claim, a lawsuit, a failed inspection, or a safety incident. By then, the pattern was already there, it was just invisible.
HeyNeighbor exists to preserve that visibility before hindsight sets in, so leadership can act on patterns while they are still forming, not after consequences have arrived.
How HeyNeighbor is different.
Focuses on patterns, not individual events
Most tools track events in isolation. HeyNeighbor connects them across time and systems to reveal where risk is forming.
Does not rely on manual escalation
Threshold-based detection means exposure surfaces automatically — it does not depend on someone remembering to flag it.
Preserves historical signal continuity
Closed tickets do not erase signals. Institutional memory is maintained regardless of staff turnover or system changes.
Designed for leadership-level awareness
Escalations are structured for decision-makers — clear severity, full context, defensible records. Not raw data dumps.
Explore HeyNeighbor.
How it works
A simple walkthrough of how signals are captured, patterns form, and leadership gains visibility.
Learn moreRisk Intelligence Engine
A deeper look at the six-layer engine that powers HeyNeighbor's pre-incident risk detection.
Learn moreFor asset managers
How multifamily asset managers use HeyNeighbor for portfolio-level risk visibility.
Learn moreSee pre-incident risk intelligence in action.
Walk through HeyNeighbor with our team. See how signals become patterns, and how patterns become early visibility for leadership.