Privacy Policy

Information we collect

• Contact information you provide, such as name, email, phone number, company, and property details.
• Service data you submit for monitoring and alerting, such as property identifiers and review source URLs.
• Usage data and basic technical data, such as browser type and pages viewed, to help improve reliability and performance.

How we use information

• Provide, operate, and improve the service.
• Send operational communications, including alerts and system notifications.
• Respond to inquiries and provide support.
• Maintain safety, prevent abuse, and comply with legal obligations.

SMS notifications

If you opt in to SMS notifications, message frequency varies based on detected risk activity. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or email support@useheyneighbor.com. For details, see SMS Notification Consent.

Sharing

We may share information with service providers who help us operate the service (for example, infrastructure, analytics, and communications). We may also share information if required by law or to protect the rights and safety of HeyNeighbor and our users.

Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure.

Contact

Questions about this policy: support@useheyneighbor.com.