HeyNeighbor Review Monitor
Stop a 1-star review from becoming a six-figure liability.
We turn unstructured Google Maps feedback into clear risk intelligence. Catch liability early, audit staff behavior, and protect your portfolio’s reputation on autopilot.
Liability detection
Flags legal threats, safety hazards, and fair housing risk.
Ghost Audit
Spots repeated staff mentions across reviews.
Reply drafts
Brand-safe responses to recover trust without overstepping.
Daily automated Google monitoring with a rolling 14-day lookback.
The highest-risk issues show up first in reviews.
Mold, injury claims, safety hazards, and fair housing concerns often appear as one-off reviews. They get buried in noise until a pattern turns into legal, insurance, or reputational damage.
Risk hides in plain sight
One review can be a warning. A cluster becomes a liability.
Teams respond without visibility
Replies vary by property and person, and the wrong words can raise risk.
Leadership sees it too late
Weekly reports show you the smoke; we show you the spark. By the time a report catches a trend, the internet and your insurance carrier already have.
A digital sentinel for your reputation.
We monitor daily, re-check the last 14 days, score each review 1–5 for liability risk, and deliver clear alerts plus recovery-ready reply drafts.
Future Phase 2: Google Business Profile API for one-click approve and post.
Daily sweeps and clean data
Daily automated Google monitoring
New reviews are captured automatically and tied to the right property.
Rolling 14-day lookback
We re-scan recent history to catch edits, removals, and repeats.
Dedup layer
One clean feed, no duplicates, portfolio-linked by design.
Risk scoring and audit signals
AI risk scoring 1–5
Focused on liabilities: legal threats, safety hazards, and fair housing indicators.
Ghost Audit staff mentions
Cross-references staff names and flags repeated mentions or concerning patterns.
Brand voice reply drafts
Drafts that match your tone and stay within your response rules.
What you get
Daily risk alerts
Know when public feedback signals liability risk before it spreads.
Leadership-ready summaries
See top risks and hotspots across properties without digging.
Brand-safe reply drafts
Faster recovery replies that reduce risk and keep tone consistent.
Ghost Audit visibility
Quantify your human capital. Identify the 'Culture Drivers' who save leases and the 'Friction Points' who cost you renewals.
Deduped portfolio feed
A clean dataset built for multi-property reporting and rollups.
Proof you can reference
Preserve what was publicly visible, when it appeared, and how it repeated.
This does not replace your property systems. It gives leadership early visibility into public risk signals so you can intervene sooner.
Pricing
Priced per property, per month. Start small, scale to the portfolio.
Risk scoring is focused on liability categories, not sentiment. Reply drafts are optional. Phase 2 will support one-click posting.
The Sentinel
Single property
Daily monitoring and risk alerts for one property.
- Daily automated Google monitoring
- Rolling 14-day sweeps
- AI risk scoring (1–5) for liabilities
- Risk alerts and categorized flags
The Reputation Manager
3+ properties
Add brand voice drafts and portfolio reporting.
- Everything in Sentinel
- Brand voice reply drafts
- Monthly reporting
- Deduped data across properties
- Portfolio rollups
Executive Intelligence Suite
Enterprise
Ghost Audit and executive reporting for leadership teams.
- Everything in Reputation Manager
- Ghost Audit (staff mentions)
- Portfolio audit reporting
- Executive summary outputs
FAQ
What does the 14-day lookback mean?
Every day we re-check the last 14 days so edits, repeats, and clusters are caught quickly.
What does the 1–5 risk score measure?
Potential liability categories like legal threats, safety hazards, and fair housing indicators. It is not a star rating and not sentiment.
What is Ghost Audit?
We cross-reference staff mentions and flag repeated names or concerning patterns so leadership can investigate.
Do you post replies for us?
Not today. We generate brand-safe reply drafts. Phase 2 adds one-click approve and post via the Google Business Profile API.
Can this work across a portfolio?
Yes. It is designed for multi-property rollups with deduped data and portfolio reporting.
How fast can we start?
Fast. Share your property list and a few sample replies that match your voice, and we can begin monitoring.
Want to see what your reviews are really signaling?
Get a quick walkthrough and a sample risk snapshot from the last 14 days.
Request a demo or start a pilot. We will respond within one business day.