Pricing
Pricing that reduces surprises
Flat monthly pricing per property. Start with a pilot, prove value fast, then expand with confidence.
Core
Signal capture for one property.
- Resident reporting via text, QR, or link
- Centralized incident intake for the property
- Clear categorization and priority routing
- Consistent documentation before issues escalate
Plus
Full-site operations and response control.
- Everything in Core
- Active escalation and response workflows
- Ownership, assignments, and response tracking
- Exportable incident history for ops and risk review
Pro
Portfolio visibility and executive oversight.
- Everything in Plus
- Cross-property visibility and trend reporting
- Repeat issue detection across sites
- Priority rollout support for portfolio teams
How operators use HeyNeighbor
Leadership
Leadership gets earlier visibility into safety and community issues before they escalate into complaints, claims, or churn.
Site teams
Site teams do not change how they work. Signals are captured without adding process or new workflows.
Risk and legal
Incidents are documented with timelines, ownership, and escalation history when something goes wrong.
Start with a Risk Visibility Pilot
Most teams begin with a 90 day Risk Visibility Pilot to see whether HeyNeighbor surfaces safety and community issues earlier than they see today.
Pilot Specifications
Pilot fees can be credited toward your first month if you move forward.
Request pilot detailsWhat happens after the pilot
We review what surfaced during the pilot
We recommend a plan based on your rollout needs
You decide whether to continue
No contracts. No pressure.
Frequently Asked Questions
Is this a PMS replacement?
No. HeyNeighbor sits alongside your current stack and fixes the signal problem.
How fast can we pilot?
Fast. We can launch resident reporting quickly and start surfacing real signals within days.
What do you need from us?
Just basic property details. Teams can configure reporting and manage routing directly in the platform.
HeyNeighbor is designed to add visibility, not friction.
Want a tight quote for one property or a portfolio rollout?