Defining the Category
Pre-incident risk intelligence is a specialized layer of property technology designed to identify liabilities before they escalate into legal claims, resident churn, or property damage. While traditional systems focus on the speed of repair, risk intelligence focuses on the context of the report. It is the shift from managing tasks to managing reality.
The Signal-to-Notice Pipeline
The core of the discipline relies on three objects: Signals, Patterns, and Notices. A signal is a raw data point—an immutable record of a resident report. When these signals repeat, they form a pattern. Risk intelligence systems detect these patterns automatically and generate notices to leadership, ensuring that 'silent risks' are never ignored by onsite teams.
Why Multifamily Operators Are Evolving
Legacy property management relies on human judgment to decide what is 'important' enough to escalate. Pre-incident intelligence uses deterministic rules to ensure that high-risk patterns—such as recurring moisture, security breaches, or inconsistent service—are surfaced to executive teams regardless of onsite staff discretion.
Common Questions
How does this differ from predictive analytics?
Predictive analytics guesses what might happen based on historical trends. Pre-incident risk intelligence identifies what IS happening right now through raw signals that haven't reached the level of a formal incident yet.
Is this a replacement for my PMS?
No. Pre-incident risk intelligence sits above your Property Management System (PMS). It extracts intelligence from the work being done, but it does not manage the daily maintenance workflow.