Core System Objects
To manage risk deterministically, operators must move beyond generic terms. We define four core objects that allow for high-fidelity risk tracking: Signals (the intake), Patterns (the recognition), Notices (the awareness), and Reports (the defense).
Signals and Patterns
A Signal is an immutable record of an event or report. Unlike a ticket, it is never 'deleted' or 'archived' away. A Pattern is the system-detected accumulation of these signals over time. Patterns identify the 'silent risks' that humans often overlook in the daily noise of property management.
Notices and Defensible Memory
A Notice is a system-generated record of escalation. It ensures that leadership is aware of a pattern. This process creates Defensible Institutional Memory—a permanent, unalterable timeline of what the organization knew and how it acted, providing the ultimate shield against liability.
Institutional Memory
The collective knowledge and history of a property. Defensible Institutional Memory is the practice of capturing signals in an immutable format so that context is preserved even when onsite staff changes or maintenance tickets are archived.
The Intelligence Loop
The continuous process of capturing raw signals, recognizing repeat patterns, and generating notices. This loop ensures that public feedback and internal reports are converted into proactive risk mitigation rather than static archives.
Common Questions
What is an immutable record?
An immutable record is a data point that cannot be changed or deleted after it is created. In risk management, this ensures the integrity of the evidence and protects against staff manipulation.
What does 'Deterministic' mean in this context?
Deterministic refers to a system where an outcome (like an escalation) is triggered by fixed data rules rather than human judgment or discretion.
Why is 'Institutional Memory' considered a risk factor?
When property knowledge lives only in the minds of onsite staff or archived tickets, it is lost during turnover. This creates a 'memory gap' that makes a property vulnerable to liability claims and inconsistent service.