The Completion Fallacy
In most property management software, success is measured by the speed of closing a ticket. However, this metrics ignores 'Quality of Resolution.' If a technician 'closes' a leak ticket with a temporary patch, the system records success while the owner's risk—mold and structural damage—continues to accumulate.
The Economic Drain of Friction
Closed-ticket blindness leads to accelerated resident churn. When residents feel their issues are 'processed' but not 'solved,' they stop reporting internally and start planning their move. The cost of replacing a single resident often exceeds the annual cost of risk intelligence software.
Protecting the CapEx Budget
By ignoring the patterns hidden behind closed tickets, operators often miss early signs of mechanical or structural failure. This leads to emergency 'fire-drill' repairs that are significantly more expensive than proactive remediation, directly impacting the property's Net Operating Income (NOI).
Common Questions
Why is 'Institutional Memory' the cure for blindness?
Institutional memory keeps the context of a ticket alive even after it is closed. It allows the system to say: 'This unit has had the same ticket closed four times this year. This is a systemic failure, not a one-off repair.'
How does HeyNeighbor solve this?
We layer an intelligence loop over your ticketing system. We extract the signal from the ticket, meaning the data point remains active in our risk analysis even after the ticket is closed in your PMS.