For property teams
Turn resident reports into documented action before issues become claims or move-outs.
HeyNeighbor is the safety and community signal layer that helps teams catch repeat risk early, respond consistently, and prove action to leadership, without asking residents to download an app.
Reality check
Most properties are reacting late
By the time leadership hears about it, residents have already lost trust and the exposure is already baked in.
Signals are scattered
Texts, calls, emails, reviews, hallway conversations. The full picture never lands in one place.
Escalation happens quietly
Small issues repeat and compound before anyone connects the dots.
Documentation is inconsistent
When a situation gets serious, it is hard to prove what was known and what actions were taken.
The $50,000 question
How much does not knowing cost you?
$30K–$50K
Typical defense cost for a slip-and-fall claim, even when not found liable
The broken lighting that never made it into a system
Three residents mention it. No one logs it. Then something happens, and now the question is why it was not addressed sooner.
The review that sets the narrative
“Management ignores safety concerns.” One post can pull focus from leasing, renewals, and reputation for months.
The move-out survey surprise
“Didn’t feel safe.” You learn about it after the notice to vacate, with no trail of earlier signals.
HeyNeighbor changes the game
From invisible problems to documented protection
No app downloads. No logins. Just fast reporting, structured triage, and a clean audit trail that leadership can trust.
Before HeyNeighbor
Resident notices a safety issue
Mentions it to someone or sends an email
No consistent intake or owner
Issue repeats across the property
Leadership hears about it late
No clean record of action
With HeyNeighbor
Resident texts or scans a QR, done in seconds
Signal routes by priority and category
Ownership is visible, assignments are clear
Repeat issues surface as patterns
Responses are consistent across teams
Audit trail is built automatically
Week one
Setup to signals in days, not weeks
This is intentionally lightweight. The goal is signal visibility fast, without a heavy rollout.
Set up property locations and QR codes
Clear, quick, and consistent for onsite execution.
Train onsite team in 20 minutes
Clear, quick, and consistent for onsite execution.
Start capturing reports and seeing trends immediately
Clear, quick, and consistent for onsite execution.
Setup to signals in days, not weeks.
Let’s address the elephant in the room
Common questions before a pilot
We already have a maintenance request system
Keep it. HeyNeighbor captures safety and community signals that never become formal work orders until they escalate. It is the signal layer that helps you see risk earlier.
Our residents will not use another tool
They do not need an app or login. QR, link, or text reporting removes the adoption barrier. If they can scan a QR menu, they can use this.
Will this create more noise for onsite teams?
No. Signals are triaged by severity and routed. The goal is fewer surprises and fewer escalations, not more messages.
Is this a heavy integration project?
No. You can start without ripping out your stack. The value comes from structured reporting, priority routing, and leadership visibility.
Built for the whole operator team
Onsite teams
Clear triage, ownership, and response consistency.
Regional leadership
See patterns early and hold teams accountable with visibility.
Ownership and asset leaders
Reduce exposure, protect NOI, and avoid portfolio repeat risk.
Let’s map this to your portfolio
In one short walkthrough, we’ll show the reporting flow, the response queue, and how leadership sees repeat risk early.