Not every complaint is a crisis. But patterns always are.
HeyNeighbor distinguishes isolated noise from emerging risk. The Intelligence Engine watches repetition over time, names patterns, and keeps leadership focused on what truly persists.
TRADITIONAL SYSTEMS CLOSE TASKS. HEYNEIGHBOR MAINTAINS RISK MEMORY.
Beyond Ticketing
A ticket is an isolated task to be closed. A signal is a data point that contributes to understanding a broader condition. HeyNeighbor evaluates how signals relate across space and time, then names what keeps repeating.
Pattern Detection
The engine groups recurring signals that indicate the same underlying condition and turns scattered reports into one named pattern.
Sensitivity Posture
Each property is configured with a posture (Conservative, Standard, or Sensitive) so patterns surface at the right moment without constant tuning.
Noise Suppression with Proof
Signals are always recorded, but repeat activity doesn’t create repeat escalations. The system maintains one escalation lane and shows why duplicates were deduped.
Silent Risk Visibility
Surface repeating problems that typically stay buried in maintenance notes, leasing comments, and fragmented resident messages.
From scattered signals to one named pattern
The engine runs in the background, continuously turning raw intake into calm, defensible visibility.
Signals Arrive
Raw reports enter the ledger from residents and teams across simple intake channels.
Engine Groups
Signals are evaluated by category, context, and time-window proximity.
Threshold Crossed
When repetition meets the property’s sensitivity posture, a formal Pattern is created.
One Escalation Lane
Repeat activity remains fully recorded, but escalations are deduped with a clear reason shown in the audit trail.
Example: Security Drift
See how separate reports converge into one named pattern leadership can verify and track over time.
Trust Builder: Suppression
"Every signal is recorded, but repeat activity doesn’t create repeat escalations. You get one clear escalation lane with a visible reason when duplicates are deduped."
Named Pattern
SECURITY DRIFT
- Gate propped open (North Entrance)
- Broken light in garage (Level 2)
- Car break-in mention (Resident Text)
- Unknown person in stairwell (Team Observation)
Single Actionable Alert
Sensitivity Posture
Each property is configured with a posture so patterns surface at the right moment without constant tuning.
Conservative
Pattern visibility threshold
Standard
Pattern visibility threshold
Sensitive
Pattern visibility threshold
Risk is rarely caused by one loud event
It forms quietly through repetition. HeyNeighbor filters the noise and preserves the proof so leadership can see what’s forming early.